FitTrackee/docsrc/source/troubleshooting/administrator.rst

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Administrator
#############
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`FitTrackee fails to start`
~~~~~~~~~~~~~~~~~~~~~~~~~~~
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- Check the database URL in `environment variables <../installation.html#envvar-DATABASE_URL>`__ if the following error is displayed in **gunicorn** logs:
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.. code::
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sqlalchemy.exc.NoSuchModuleError: Can't load plugin: sqlalchemy.dialects:postgres
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It must start with ``postgresql://`` (engine URLs starting with ``postgres://`` are no longer supported).
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- Check the email URL in `environment variables <../installation.html#envvar-EMAIL_URL>`__ if the following error is displayed in **gunicorn** logs:
.. code::
fittrackee.emails.exceptions.InvalidEmailUrlScheme
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A valid ``EMAIL_URL`` must be provided (see `emails <../installation.html#emails>`__).
`Map images are not displayed but map is shown in Workout detail`
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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- Check the path in `environment variables <../installation.html#envvar-UPLOAD_FOLDER>`__. ``UPLOAD_FOLDER`` must be set with an absolute path.
`Failed to upload or download files`
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- Check ``client_max_body_size`` in **nginx** config. Increase the value to handle larger files (see **nginx** `documentation <https://nginx.org/en/docs/http/ngx_http_core_module.html#client_max_body_size>`_).
- Increase **gunicorn** `timeout <https://docs.gunicorn.org/en/stable/settings.html#timeout>`__ value if the following error is displayed in gunicorn log: ``[CRITICAL] WORKER TIMEOUT``.